Jonex SCO Return and Refund Policy
We hope you are completely satisfied with your purchase from Jonex SCO. However, if you need to return an item for any reason, please review our policy below.
Returns Allowed Within 30 Days
You may return unused and unopened items in original packaging within 30 days of receipt for a full refund. Opened products may only be returned if defective or damaged upon receipt.
Return Shipping Costs
You are responsible for all shipping costs related to returns. We recommend using a trackable shipping method and insuring your package in case of loss. Returns are to be shipped to:
Jonex SCO Returns
350 Seneca Hill Drive.
Toronto, Ontario M2J4S7
Refund Types
Once your return is received and inspected by our team, we will notify you by email. Approved refunds are processed back to the original payment method within 5 business days.
Exchanges
If you would like to exchange an item for a different product, please contact our Customer Service team for assistance. Exchanges must be requested within 60 days of original purchase.
Sale Items
Sale items purchased at a discount may be refunded at the discounted price paid.
Damaged or Defective Items
If you received a damaged or defective item, please contact our Customer Service team right away so we can properly address the issue. Such items may be eligible for a full refund if reported promptly.
Contact Us
If you have any questions about our returns and refunds process, please contact our Customer Service team at info@jonex.ca.
We want you to be fully satisfied with your Jonex SCO experience!